Terms and Conditions
Welcome to goldenyearsco.com ("Site"). These Terms and Conditions govern your access and use of our services provided by Sanatorium for retirees, operated by Swiss Federal Institute of Technology in Zurich (ETH Zurich), Rämistrasse 101, 8092 Zurich, Switzerland ("We", "Us"). By accessing or using this Site, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.
1. Services
We offer specialized health and wellness retreat services tailored for retirees, including accommodation, medical support, recreational activities, and dietary programs. Detailed descriptions of our offerings are available on our Site.
2. Registration and Eligibility
To make bookings, you must be at least 60 years old and provide accurate personal information. You agree to keep your account details secure and are responsible for all activities under your account.
3. Booking and Payment
All bookings require a deposit or full payment at the time of reservation. Payment methods accepted are credit cards and bank transfers. Prices are quoted in CHF and subject to change without notice.
4. Cancellation and Refund Policy
We understand that plans may change. Our refund policy is designed to be clear and fair:
- Full Refund: Cancellations made more than 30 days before the scheduled arrival date qualify for a full refund of payments made, minus a CHF 100 administrative fee.
- Partial Refund: Cancellations between 30 and 15 days before arrival qualify for a 50% refund of the total booking cost.
- No Refund: Cancellations made less than 15 days before the scheduled arrival date are non-refundable.
- Exceptional Circumstances: In case of medical emergencies or other extraordinary events, please contact form us with supporting documentation. We will review your request on a case-by-case basis.
- Method of Refund: Approved refunds will be processed within 14 business days and issued to the original payment method.
5. Changes to Services
We reserve the right to modify, suspend, or discontinue any aspect of our services at any time. We will notify registered clients of significant changes via email.
6. Limitation of Liability
To the maximum extent permitted by law, we disclaim all liability for any direct, indirect, incidental, or consequential damages arising from your use of the Site or our services.
7. Governing Law
These Terms are governed by the laws of Switzerland. Any disputes will be subject to the exclusive jurisdiction of the courts in Zurich.
8. Contact Us
If you have any questions or concerns, please reach out to us:
ETH Zurich (Swiss Federal Institute of Technology in Zurich)Rämistrasse 101
8092 Zurich
Switzerland
Phone: +41 79 826 2734
Business ID: CHE-841.972.620